Frequently Asked Questions

The online banking upgrade is scheduled for November 6, 2023. Please note that online bill pay will be unavailable the week prior to the upgrade, during which time your scheduled payments will still be processed, but new payments cannot be scheduled.

Online and mobile banking will be unavailable starting at 4 PM ET/3 PM CT on Friday 11/03/23 until the upgrade is complete on Monday, 11/06/23.

First Farmers is upgrading our online banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. Our new online banking system offers robust online banking functionality on all of your devices, and will enable you to bank anytime, anywhere like never before.

It is important that you either update or validate your contact information before November 1, 2023 in order to enable you to log into the new system. You can update your contact information online or in-branch.

You can get account information by visiting one of our ATM or ITM Express Teller machines or utilize telebanking.

Yes, your accounts will continue to be available as normal. Debit cards and checks will continue to function normally throughout the update.

User names will remain the same, but you will be prompted to change your password when you log in to the upgraded digital platform for the first time.

No. All external accounts will need to be linked again. Please navigate to the “Manage External Accounts” tile located under Transfers & Payments and follow the instructions to link and verify your non-FFBT accounts. This service will not be available to Commercial customers after the conversion. 

For additional information regarding alternate options for our Commercial customers, please contact our Treasury Management team at [email protected]

***Please note that First Farmers will NEVER contact you and ask you to verify your Secure Access Code (SAC).***

A SAC is an additional security measure used to verify your identify when logging into your account for the first time. You will be required to input an SAC code on all unregistered devices during login.

Both Apple and Android users will have to delete the FFBT app and redownload on or after November 6th. 

Yes. All internal transfers will process as scheduled.

Mobile deposit will NOT be available during this upgrade. This service will be available again once you have logged into the new online banking environment.

No. You will be able to nickname your accounts again by navigating to the Settings menu option and choosing the “Manage Accounts” tile.

You will be able to view your account history from 01/01/2023 to current.

Yes. Customers will be able to view their statements up to 24 months or from when they initially enrolled in e-statements. Customers will not have to re-enroll in e-statements.

Any previous account alerts you had enabled will be deleted. You will need to create new alerts by navigating to the Settings menu option and choose the “Alert Settings” tile.

If you have tried all the self-service options and are still having issues, please contact us at 1-800-371-3316 for assistance. Please be patient as we are expecting high call volume during this transition period.

You will need to re-link/re-sync any of your accounts that are set up through third party sites or apps using your new online banking login information. 

Intuit Information

If you use Intuit/Quickbooks, please CLICK HERE to visit our Intuit Information page for more information.