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Digital Banking Conversion General Questions
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Digital Banking Conversion General Questions
Digital Banking Conversion - Bill Pay Questions
Digital Banking Conversion - Business & Treasury Management Questions
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Digital Banking Conversion General Questions
When is the upgrade happening?
Will online and mobile banking be unavailable during the upgrade?
Why is the bank upgrading its digital banking platform?
What should I do to prepare?
How can I access my account information during the outage?
Will my accounts, including debit cards, still work during the update?
Will my user name and password change?
Will external accounts transfer over to the new digital banking platform?
What is a Secure Access Code (SAC)?
Will I need to install a new app?
Will scheduled internal transfers occur as scheduled?
Will mobile deposit be available?
Will my account nicknames convert to the new system?
How far back will the account history show in the new online banking system?
Will I have access to prior statements?
What will happen with any account alerts?
What should I do if I cannot get logged in to the new system or not all my accounts are showing?
Will connections to other third-party sites and apps that are connected using my online banking information still work?